If you came to Health Companion through a link from one of your healthcare
providers, some information was already communicated to you (login and visit the
“Health Records” page to see it). The same provider may send additional information soon.
Your provider may or may not send certain information, like Imaging Reports
(please note: this information may take up to 10 days to appear in your account).
If, for example, you were hoping to see your Imaging Reports but they were not sent
(ie. 10 days have passed), contact your provider to see if they are sending this
information to patients through Health Companion.
Many people want to know how to use Health Companion to store their complete medical record.
One way is to manually input the information yourself in your “Health Records” page.
However, sweeping changes in the technology for storage and transmission of healthcare
information are underway, so the answer is rapidly evolving. For the moment, the best
way to obtain and store your information is to contact your healthcare providers and
ask for “an electronic copy of my medical record.” Providers are required to be able
to provide this information to you in the form of a special file called a “CCD.”
(Alternatively, some facilities offer a "Patient Portal" where you can login to
view lab results and other health information. Typically these services also offer
the ability to download this “CCD” file, often contained within a ZIP folder.)
Once you obtain the “CCD” file, you can use the “Health Records” page in your
account on Health Companion to upload the file. Health Companion will then
automatically read the information and sort and organize it appropriately.
In addition, many providers are joining in on Health Companion's efforts and
participate in direct, automated transmission of health information with us.
This eliminates the somewhat tedious middle step of obtaining the “CCD” file
from your provider and needing to upload it into Health Companion. If your provider
is interested in connecting with us, encourage them to contact us at firstname.lastname@example.org
to learn more.
Ultimately, our goal is to allow you to obtain, manage, store,
and transfer all of your health information in one place in a completely
automated way. We're making great strides towards this goal, and will continue
to update our users as new developments arise. If you have further questions,
are having trouble with a “CCD” file, or would like to learn more, please visit our
Forum (under the “Get Help” menu) or email us at email@example.com.